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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brad Vermeulen

October 15, 2024

5  out of  5
rating by Brad Vermeulen
"Ashley took great care of me as usual when I needed to add a vehicle to my plan at the last minute. Always service with a smile and a great attitude!"
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T Black

October 10, 2024

5  out of  5
rating by T Black
"Charma Cripps is great. She is always patient with me and handles everything efficiently. I highly recommend her especially for the professionalism and dedication!"
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Gyorgyi Mihalyi

October 8, 2024

5  out of  5
rating by Gyorgyi Mihalyi
"As I transitioned from another state, I needed to find a new provider for car and renter’s insurance. After several unsuccessful attempts, I finally reached Mr. Gannon’s office, where Charma provided exceptional assistance. She was patient, knowledgeable, and made me feel at ease while navigating the complexities of my move and insurance policies. I’m truly grateful for their professionalism and kindness."
We responded:
"We are happy you chose our office Gyorgyi. Thanks for your business. We look forward to growing our relationship. Charma will be happy to see your message."
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David Rocco

September 23, 2024

5  out of  5
rating by David Rocco
"I recently combined my vehicle, life, & work insurance with State Farm. Charma at State Farm was the reason it happened, she was very accommodating to my busy work schedule and made sure the process kept moving forward. Always available and a very fast response time when needed."
We responded:
"Glad to hear David. Thanks for your business. Jeff Gannon"
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Tanya Keelan

September 13, 2024

5  out of  5
rating by Tanya Keelan
"The staff is always quick to respond, helpful and tries to meet my needs without breaking the budget!"
We responded:
"Thank You Tanya! We are glad you chose us to help with insurance and financial service needs."
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MrBiskit

September 5, 2024

5  out of  5
rating by MrBiskit
"Will and Angela from the Lebanon location were absolutely perfect. They're incredibly respectful. They helped me choose the perfect plan for my insurance. They cared about my situation. And I'm glad I'm going to be going through them for my insurance. Thank you Will and thank you Angela"
We responded:
"Thanks for your business. We will make sure Angela and Will are able to see the message. Jeff Gannon"
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Erika F

August 8, 2024

5  out of  5
rating by Erika F
"I have been with several insurance companies in my life and Charma from State Farm is the absolute best. She is knowledgeable, kind, and, helpful. I won’t be going anywhere else!"
We responded:
"Thanks Erika. We will be sure to share with Charma. I know she will be excited to see your kind words. Jeff Gannon"
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Chez

July 26, 2024

5  out of  5
rating by Chez
"I just want to give a huge thank you to Ethan Steele. Ethan stayed on the phone with me as long as he needed to to sort out my situation. He was so kind and never complained or made me feel like I was a burden. Even when there was technical issues, he was very calm and took care of everything as promptly as possible. He even went out of his way to offer and explain different insurance policies that I was unaware of. Thank you so much Ethan. I appreciate you!!!"
We responded:
"Glad to hear your great experience with Ethan. Thanks for your business. Jeff Gannon"
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Haley nail

July 16, 2024

5  out of  5
rating by Haley nail
"everyone is always very helpful and quick to respond. I have mostly worked with Charma and she is always so informative, quickly to get back to me, and very friendly. I am always pleased with the customer service!"
We responded:
"Thanks for the message Hailey. We enjoy helping our customers. Jeff Gannon"
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David Sheely

July 11, 2024

5  out of  5
rating by David Sheely
"I have worked with State Farm and especially with Charma Cripps out of the Lebanon office for the past six months. She has made my transition to State Farm seamless and very smooth. I am very glad to be with State Farm and this team."
We responded:
"Thanks David. We appreciate your trust in our office. Jeff Gannon"
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Kenyatta Demonbreun

July 10, 2024

5  out of  5
rating by Kenyatta Demonbreun
"A very friendly team that seems to really want to help... they will go the extra mile."
We responded:
"Thanks Kenyatta. Jeff Gannon"
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Vickie Burton

July 3, 2024

5  out of  5
rating by Vickie Burton
"Just wanted to thank Angela Pierpaoli for helping me yesterday."
We responded:
"Thanks Vickie. We appreciate you. Jeff Gannon"
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Jose Luz

June 30, 2024

5  out of  5
rating by Jose Luz
"My agent , Ashley Lawson, has been really helpful with all my insurance needs and issues. I really recommend her!"
We responded:
"Thanks Jose. Glad to hear Ashley has been able to assist. Jeff Gannon"
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Andrew Stoketon

June 25, 2024

5  out of  5
rating by Andrew Stoketon
"Maia is always pleasant and very helpful."
We responded:
"Thanks for your business Andrew. We will make sure Maia reviews your message. "
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Justin Brown

June 25, 2024

5  out of  5
rating by Justin Brown
"Maia was very responsive and thorough when we moved from another state to TN - helping with auto, home, umbrella, and vacation home. Very pleased with the service and pricing!"
We responded:
"Welcome to Tennessee Justin. We are looking forward to growing our relationship. Thanks Jeff Gannon."
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Michael Gragg

June 24, 2024

5  out of  5
rating by Michael Gragg
"great people to work with , Charma makes it so easy every time I call to change or add anything !!"
We responded:
"Glad to hear Michael. Thanks for your business. Jeff Gannon"
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Kyle Zachary

June 21, 2024

5  out of  5
rating by Kyle Zachary
"Maia Barbie’s went above and beyond to make my transition to State Farm comforting! Extremely polite and patient and was very professional!"
We responded:
"Thanks Kyle. We appreciate you. Jeff Gannon"
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Minna Singer

June 17, 2024

5  out of  5
rating by Minna Singer
"Maia made the process of switching over to State Farm insurance seamless. She was knowledgeable, patient, and kind through the whole process. She listened to what we were wanting and needing with both our auto and home insurance policies and delivered, a no brainer for us to make the switch!"
We responded:
"Thanks Minna. Good to hear Maia was able to make the process switching to our office seamless. Jeff Gannon"
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Tony Ogaz

June 4, 2024

5  out of  5
rating by Tony Ogaz
"Had a little problem with my payments, needed help and Charma is my agent. She helped me considerably. Been dealing with Charma for several years. Thank you State Farm!"
We responded:
"Glad to hear Charma was able to assist Tony. Thank You for your business Tony."
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Stephanie Davis

May 28, 2024

5  out of  5
rating by Stephanie Davis
"Miya gave me a good quote today and wrote our policy. She was very sweet and professional. Thanks to Miya."
We responded:
"Stephanie we appreciate the opportunity to work with you. I will be sure to share your message with Maia. Thank You."
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Teresa Dean

May 28, 2024

5  out of  5
rating by Teresa Dean
"I’ve been working with Wendy about four years for all my various insurance needs…cars, houses, outbuildings, Umbrella coverage, etc…She is always prompt and professional. Jeff runs a great insurance agency. Thank you State Farm Insurance!"
We responded:
"We appreciate you Teresa. Thank You."
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Ravi Tatavarthy

May 17, 2024

5  out of  5
rating by Ravi Tatavarthy
"State Farm impressed me with competitive rates and exceptional customer service. The Jeff Gannon team, particularly Charma, was incredibly helpful in explaining my options and guiding me through the switch. They saved me money compared to my previous insurer."
We responded:
"Thanks for your business Ravi. Glad Charma was able to assist. Jeff Gannon"
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Ginger Sweatt

May 3, 2024

5  out of  5
rating by Ginger Sweatt
"I can’t thank Ashley enough… she is always so helpful, and makes sure she saves us the most money! Ashley is definitely a five star!"
We responded:
"Thank you Ginger. Glad to hear Ashley has been helpful. We appreciate your business."
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Andrew cornett

May 1, 2024

5  out of  5
rating by Andrew cornett
"Charma is the most attentive insurance rep I have ever worked with and has always went above and beyond in service. Great job Jeff and team"
We responded:
"Thanks Andrew. We appreciate you. Jeff Gannon"
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Matt Hubbell

April 9, 2024

5  out of  5
rating by Matt Hubbell
"Maia did a great job explaining and answering all questions I had. Can’t thank y’all enough!!!"
We responded:
"Awesome to hear Matt. Thank You! Jeff Gannon"