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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Misty Knight

March 14, 2025

5  out of  5
rating by Misty Knight
"Dalton is amazing he definitely helped me out with the best rates and he got me up and going with my insurance. Great help and will definitely send more people his way."
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Tatyana Taylor

March 7, 2025

5  out of  5
rating by Tatyana Taylor
"Jeff Gannon is truly one of best agents I have ever had!!!!!"
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Melissa Hatfield

March 6, 2025

5  out of  5
rating by Melissa Hatfield
"Ashley is always great at helping me with anything I need as well as making sure we are taken care of!"
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Kayla Colley

March 4, 2025

5  out of  5
rating by Kayla Colley
"Charma was very kind and informative throughout the whole process of helping me get car insurance. She made it very easy and painless. If you need someone to help you get car insurance quickly, I would highly recommend asking for Charma!"
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Sharon Ceragioli

February 20, 2025

5  out of  5
rating by Sharon Ceragioli
"Charma has been a trusted advisor & friend for almost 15 years! She consistently goes above and beyond to ensure my State Farm coverage aligns with my needs. Charma is knowledgeable of the market, cares for her clients and is always quick to respond to any questions or concerns."
We responded:
"Thank You Sharon. Thanks for your loyalty to our office and super glad to hear about your experience with Charma. Jeff Gannon"
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Emoni Wilkins

February 14, 2025

5  out of  5
rating by Emoni Wilkins
"Charma is an incredible agent. She truly cares for the people & their needs."
We responded:
"Thanks Emoni. We appreciate you. I will be sure to share your review with Charma. Jeff Gannon"
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Kayla Bandy

January 29, 2025

5  out of  5
rating by Kayla Bandy
"I have been with state farm for years and Charma is always so helpful. She goes above and beyond every time we talk. When I met Charma I was 16 and getting insurance for the first time with my grandparents. I am now almost 24 and Charma still helps me out anytime I need it! Very respectful and kind."
We responded:
"Love it Kayla. I will make sure Charma gets to see your comments. We really love to see these stories when we get to enjoy the journey from 16 year old driving through adulthood. Thank you for trusting our agency. Jeff Gannon "
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Eat All Organic

January 24, 2025

5  out of  5
rating by Eat All Organic
"I have had the absolute pleasure of working with Charma Cripps from the very beginning of my search for a reasonable quote. She has a friendly, outgoing personality and is always willing to help. No matter what obstacles arise, she consistently finds resolutions. Charma is truly amazing. Every time I call with questions or to make payments, she answers the phone with a genuine, heartfelt tone that makes it feel like I've known her for years. Her exceptional customer service and professionalism are unmatched. I'm so appreciative to have an agent who provides such wholesome, high-quality service. Highly recommend!"
We responded:
"Glad to see Charma has been able to assist. Thank you for your business. Jeff Gannon"
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Genera Pickens

January 24, 2025

5  out of  5
rating by Genera Pickens
"To start we have been trying to get State Farm insurance for months and other agents never called or responded to us. Until we selected Jeff Gannon team and Ethan Steele helped us right away and quickly even followed up when we got busy! We appericate his recommendations to help better us in our situation and look forward to working with him on other services State Farm offers! Thanks again."
We responded:
"Thank You Genera. Ethan is always looking to assist. I will make sure he gets to review your message. We look forward to building a long lasting relationship with your family and our team. Thanks for trusting us with your insurance needs. Jeff Gannon"
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Minnie Alaya

January 23, 2025

5  out of  5
rating by Minnie Alaya
"Love this guy he and his team work so hard for me"
We responded:
"Thanks for your business, Minnie. Jeff Gannon"
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Brandy Miller

January 15, 2025

5  out of  5
rating by Brandy Miller
"I called for a quote and Dalton White was very helpful, he was able to save me money on my homeowners and car insurance. I would definitely refer my family and friends to him"
We responded:
"Thanks Brandy. Glad to hear Dalton was able to help. Thank you for choosing our office to protect some of your most valued assets. Jeff Gannon"
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Skylar Blasz

January 8, 2025

5  out of  5
rating by Skylar Blasz
"I’ve been working with Will and he’s been nothing but helpful and super understanding!"
We responded:
"Great to hear Skylar. We appreciate your business and glad to hear Will has been helping you with all of your insurance needs. Jeff Gannon"
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Wednesday Wiseman

December 30, 2024

5  out of  5
rating by Wednesday Wiseman
"I have been with State Farm for many years. Charma Cripps that works in mount juliet office is fabulous. Always willing to help and boy she listens to anything you want to discuss. She is fabulous and we are blessed to have her as our agent with Jeff Gannon State Farm"
We responded:
"Thanks for the message Wednesday. I will make sure Charma gets to see your kind review. Jeff Gannon"
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Cookie S

December 27, 2024

5  out of  5
rating by Cookie S
"I have had such a great experience with State Farm since I was 18 and got my own policy. But Jeff Gannon's staff is by far the best I have ever delt with. I have to especially say Charma Critts has gone above and beyond for me on many occasions. She goes out of her way to help you personally, she works with you for what is best for you. You could not find a better agent or staff with Charma being the absolute best with a shout out to Wendy and Shane too. Dont bother shopping around if you want quality insurance without a runaround when you have an issue they can't be beat!"
We responded:
"Thanks for your business and trust in our agency. I will be sure to share with our team. Jeff Gannon"
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Teresa Dean

December 17, 2024

5  out of  5
rating by Teresa Dean
"I’ve been working with Wendy about four years for all my various insurance needs…cars, houses, outbuildings, Umbrella coverage, etc…She is always prompt and professional. Jeff runs a great insurance agency. Thank you State Farm Insurance!"
We responded:
"We appreciate you Teresa. Thank You."
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Crystal Strong

December 9, 2024

5  out of  5
rating by Crystal Strong
"I first want to start off thanking Wendy for being a part of the State Farm family. She has guided my Family and all the best directions for insurance and always Has the best interest for my family as a whole. I have been with Jeff Gannon, State Farm insurance for years and there’s nowhere else I’d rather be! They never leave you stranded left behind or trying to figure things out. Wendy Is very responsive, kind, It has a genuine heart. She really cares about the clients and she wants the best for everyone. Thank you for always being a call or email away. State Farm is lucky to have Wendy as is my family is grateful for Jeff Gannon and his team! I am a single mother of teenager drivers and they have took me by the hand and lead me on the direction of security and safety. Thank you!"
We responded:
"Thanks for the message Crystal. I will be sure to share with Wendy and the rest of our team. Your message truly is what servicing customers is all about. I am thankful that you have had a great experience with our offices. Working in insurance is not always the easiest business as we deal with a lot of unexpected events that inconvenience customers. Glad to see messages like these. Jeff Gannon"
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Pinky Pinky

December 2, 2024

5  out of  5
rating by Pinky Pinky
"Ms Stephanie Johnson is incredibly helpful, understanding and patient. She helped me understand which life policy was best for me, she perfected my home insurance coverage and cut my costs immensely. If you are looking for coverage but you need the guidance and knowledge to do so, this girl is who you should call! I’d still be lost, overpaying and under covered if it wasn’t for her help. Bravo guys!"
We responded:
"Thank you. We appreciate your business. I will definitely share the message with Stephanie as well. Jeff Gannon"
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Jeff Milbourn

November 22, 2024

5  out of  5
rating by Jeff Milbourn
"Special thanks to Ashley Lawson for her hard work and dedication to her customers."
We responded:
"Thanks Jeff. Ashley truly cares about helping others. I know she will appreciate the message. Jeff Gannon"
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Dana Ingram

November 9, 2024

5  out of  5
rating by Dana Ingram
"I've been working with Jeff and his team for 15 years. Throughout those years, I've always enjoyed my business with them, despite filing claims. Charma Cripps has helped me not just with my auto and life policies, but as that extra quality support needed when the tough times really hit. I am so grateful that she always works for MY best interest, plus she's a hoot! I couldn't recommend a more delightful agency fulfilling all of my needs."
We responded:
"Thanks Dana. We definitely appreciate your loyalty to our office and glad we have been able to have a great relationship for many years now. I will make sure Charma gets to see your message. Jeff Gannon"
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Nancy Padgett

November 7, 2024

5  out of  5
rating by Nancy Padgett
"Angela is the best at what she does. I ask for her personally for all my insurance matters."
We responded:
"We appreciate your business, Nancy. Angela will be thankful for the review. Jeff Gannon"
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Tony Ogaz

October 31, 2024

5  out of  5
rating by Tony Ogaz
"Had a little problem with my payments, needed help and Charma is my agent. She helped me considerably. Been dealing with Charma for several years. Thank you State Farm!"
We responded:
"Glad to hear Charma was able to assist Tony. Thank You for your business Tony."
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WoodstockDAD

October 25, 2024

5  out of  5
rating by WoodstockDAD
"Shout out to Charma Cripps, moved from out of state and she worked with me every step of the way with all my insurance needs. Auto, home, and more."
We responded:
"Thanks for the message. Welcome to TN. Hopefully we can build on the relationship you already have with State Farm. Jeff Gannon"
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Jack Arnold

October 23, 2024

5  out of  5
rating by Jack Arnold
"Will worked hard to get my policy locked in and accurate. Could not have asked for any more communication than he provided. Kept me informed during all the steps."
We responded:
"Thanks Jack. I’m glad Will was able to take care of you. We appreciate your business. Jeff Gannon"
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Chad Bond

October 16, 2024

5  out of  5
rating by Chad Bond
"Will Earls is AMAZING!!! I called him for renter’s insurance and 20 minutes later, he had me set up with a new policy AND was able to save me $100/month by moving my auto insurance to State Farm as well. He went above and beyond, helping me to cancel my existing policy by calling the provider and walking me through every step. I have already referred friends and family to him."
We responded:
"Great to hear Chad. Thanks for your business. We look forward to growing the relationship. Jeff Gannon"
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Brad Vermeulen

October 15, 2024

5  out of  5
rating by Brad Vermeulen
"Ashley took great care of me as usual when I needed to add a vehicle to my plan at the last minute. Always service with a smile and a great attitude!"
We responded:
"Thanks Brad. We appreciate your business. Congrats on the new vehicle. Jeff Gannon"