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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Wednesday Wiseman

December 30, 2024

5  out of  5
rating by Wednesday Wiseman
"I have been with State Farm for many years. Charma Cripps that works in mount juliet office is fabulous. Always willing to help and boy she listens to anything you want to discuss. She is fabulous and we are blessed to have her as our agent with Jeff Gannon State Farm"
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Cookie S

December 27, 2024

5  out of  5
rating by Cookie S
"I have had such a great experience with State Farm since I was 18 and got my own policy. But Jeff Gannon's staff is by far the best I have ever delt with. I have to especially say Charma Critts has gone above and beyond for me on many occasions. She goes out of her way to help you personally, she works with you for what is best for you. You could not find a better agent or staff with Charma being the absolute best with a shout out to Wendy and Shane too. Dont bother shopping around if you want quality insurance without a runaround when you have an issue they can't be beat!"
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Teresa Dean

December 17, 2024

5  out of  5
rating by Teresa Dean
"I’ve been working with Wendy about four years for all my various insurance needs…cars, houses, outbuildings, Umbrella coverage, etc…She is always prompt and professional. Jeff runs a great insurance agency. Thank you State Farm Insurance!"
We responded:
"We appreciate you Teresa. Thank You."
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Crystal Strong

December 9, 2024

5  out of  5
rating by Crystal Strong
"I first want to start off thanking Wendy for being a part of the State Farm family. She has guided my Family and all the best directions for insurance and always Has the best interest for my family as a whole. I have been with Jeff Gannon, State Farm insurance for years and there’s nowhere else I’d rather be! They never leave you stranded left behind or trying to figure things out. Wendy Is very responsive, kind, It has a genuine heart. She really cares about the clients and she wants the best for everyone. Thank you for always being a call or email away. State Farm is lucky to have Wendy as is my family is grateful for Jeff Gannon and his team! I am a single mother of teenager drivers and they have took me by the hand and lead me on the direction of security and safety. Thank you!"
We responded:
"Thanks for the message Crystal. I will be sure to share with Wendy and the rest of our team. Your message truly is what servicing customers is all about. I am thankful that you have had a great experience with our offices. Working in insurance is not always the easiest business as we deal with a lot of unexpected events that inconvenience customers. Glad to see messages like these. Jeff Gannon"
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Pinky Pinky

December 2, 2024

5  out of  5
rating by Pinky Pinky
"Ms Stephanie Johnson is incredibly helpful, understanding and patient. She helped me understand which life policy was best for me, she perfected my home insurance coverage and cut my costs immensely. If you are looking for coverage but you need the guidance and knowledge to do so, this girl is who you should call! I’d still be lost, overpaying and under covered if it wasn’t for her help. Bravo guys!"
We responded:
"Thank you. We appreciate your business. I will definitely share the message with Stephanie as well. Jeff Gannon"
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Jeff Milbourn

November 22, 2024

5  out of  5
rating by Jeff Milbourn
"Special thanks to Ashley Lawson for her hard work and dedication to her customers."
We responded:
"Thanks Jeff. Ashley truly cares about helping others. I know she will appreciate the message. Jeff Gannon"
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Dana Ingram

November 9, 2024

5  out of  5
rating by Dana Ingram
"I've been working with Jeff and his team for 15 years. Throughout those years, I've always enjoyed my business with them, despite filing claims. Charma Cripps has helped me not just with my auto and life policies, but as that extra quality support needed when the tough times really hit. I am so grateful that she always works for MY best interest, plus she's a hoot! I couldn't recommend a more delightful agency fulfilling all of my needs."
We responded:
"Thanks Dana. We definitely appreciate your loyalty to our office and glad we have been able to have a great relationship for many years now. I will make sure Charma gets to see your message. Jeff Gannon"
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Nancy Padgett

November 7, 2024

5  out of  5
rating by Nancy Padgett
"Angela is the best at what she does. I ask for her personally for all my insurance matters."
We responded:
"We appreciate your business, Nancy. Angela will be thankful for the review. Jeff Gannon"
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Tony Ogaz

October 31, 2024

5  out of  5
rating by Tony Ogaz
"Had a little problem with my payments, needed help and Charma is my agent. She helped me considerably. Been dealing with Charma for several years. Thank you State Farm!"
We responded:
"Glad to hear Charma was able to assist Tony. Thank You for your business Tony."
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WoodstockDAD

October 25, 2024

5  out of  5
rating by WoodstockDAD
"Shout out to Charma Cripps, moved from out of state and she worked with me every step of the way with all my insurance needs. Auto, home, and more."
We responded:
"Thanks for the message. Welcome to TN. Hopefully we can build on the relationship you already have with State Farm. Jeff Gannon"
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Jack Arnold

October 23, 2024

5  out of  5
rating by Jack Arnold
"Will worked hard to get my policy locked in and accurate. Could not have asked for any more communication than he provided. Kept me informed during all the steps."
We responded:
"Thanks Jack. I’m glad Will was able to take care of you. We appreciate your business. Jeff Gannon"
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Chad Bond

October 16, 2024

5  out of  5
rating by Chad Bond
"Will Earls is AMAZING!!! I called him for renter’s insurance and 20 minutes later, he had me set up with a new policy AND was able to save me $100/month by moving my auto insurance to State Farm as well. He went above and beyond, helping me to cancel my existing policy by calling the provider and walking me through every step. I have already referred friends and family to him."
We responded:
"Great to hear Chad. Thanks for your business. We look forward to growing the relationship. Jeff Gannon"
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Brad Vermeulen

October 15, 2024

5  out of  5
rating by Brad Vermeulen
"Ashley took great care of me as usual when I needed to add a vehicle to my plan at the last minute. Always service with a smile and a great attitude!"
We responded:
"Thanks Brad. We appreciate your business. Congrats on the new vehicle. Jeff Gannon"
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T Black

October 10, 2024

5  out of  5
rating by T Black
"Charma Cripps is great. She is always patient with me and handles everything efficiently. I highly recommend her especially for the professionalism and dedication!"
We responded:
"Thanks for the message. I will be sure Charma gets to see it. We appreciate your business. Jeff Gannon"
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Gyorgyi Mihalyi

October 8, 2024

5  out of  5
rating by Gyorgyi Mihalyi
"As I transitioned from another state, I needed to find a new provider for car and renter’s insurance. After several unsuccessful attempts, I finally reached Mr. Gannon’s office, where Charma provided exceptional assistance. She was patient, knowledgeable, and made me feel at ease while navigating the complexities of my move and insurance policies. I’m truly grateful for their professionalism and kindness."
We responded:
"We are happy you chose our office Gyorgyi. Thanks for your business. We look forward to growing our relationship. Charma will be happy to see your message."
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David Rocco

September 23, 2024

5  out of  5
rating by David Rocco
"I recently combined my vehicle, life, & work insurance with State Farm. Charma at State Farm was the reason it happened, she was very accommodating to my busy work schedule and made sure the process kept moving forward. Always available and a very fast response time when needed."
We responded:
"Glad to hear David. Thanks for your business. Jeff Gannon"
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Tanya Keelan

September 13, 2024

5  out of  5
rating by Tanya Keelan
"The staff is always quick to respond, helpful and tries to meet my needs without breaking the budget!"
We responded:
"Thank You Tanya! We are glad you chose us to help with insurance and financial service needs."
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MrBiskit

September 5, 2024

5  out of  5
rating by MrBiskit
"Will and Angela from the Lebanon location were absolutely perfect. They're incredibly respectful. They helped me choose the perfect plan for my insurance. They cared about my situation. And I'm glad I'm going to be going through them for my insurance. Thank you Will and thank you Angela"
We responded:
"Thanks for your business. We will make sure Angela and Will are able to see the message. Jeff Gannon"
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Erika F

August 8, 2024

5  out of  5
rating by Erika F
"I have been with several insurance companies in my life and Charma from State Farm is the absolute best. She is knowledgeable, kind, and, helpful. I won’t be going anywhere else!"
We responded:
"Thanks Erika. We will be sure to share with Charma. I know she will be excited to see your kind words. Jeff Gannon"
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Chez

July 26, 2024

5  out of  5
rating by Chez
"I just want to give a huge thank you to Ethan Steele. Ethan stayed on the phone with me as long as he needed to to sort out my situation. He was so kind and never complained or made me feel like I was a burden. Even when there was technical issues, he was very calm and took care of everything as promptly as possible. He even went out of his way to offer and explain different insurance policies that I was unaware of. Thank you so much Ethan. I appreciate you!!!"
We responded:
"Glad to hear your great experience with Ethan. Thanks for your business. Jeff Gannon"
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Haley nail

July 16, 2024

5  out of  5
rating by Haley nail
"everyone is always very helpful and quick to respond. I have mostly worked with Charma and she is always so informative, quickly to get back to me, and very friendly. I am always pleased with the customer service!"
We responded:
"Thanks for the message Hailey. We enjoy helping our customers. Jeff Gannon"
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David Sheely

July 11, 2024

5  out of  5
rating by David Sheely
"I have worked with State Farm and especially with Charma Cripps out of the Lebanon office for the past six months. She has made my transition to State Farm seamless and very smooth. I am very glad to be with State Farm and this team."
We responded:
"Thanks David. We appreciate your trust in our office. Jeff Gannon"
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Kenyatta Demonbreun

July 10, 2024

5  out of  5
rating by Kenyatta Demonbreun
"A very friendly team that seems to really want to help... they will go the extra mile."
We responded:
"Thanks Kenyatta. Jeff Gannon"
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Vickie Burton

July 3, 2024

5  out of  5
rating by Vickie Burton
"Just wanted to thank Angela Pierpaoli for helping me yesterday."
We responded:
"Thanks Vickie. We appreciate you. Jeff Gannon"
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Jose Luz

June 30, 2024

5  out of  5
rating by Jose Luz
"My agent , Ashley Lawson, has been really helpful with all my insurance needs and issues. I really recommend her!"
We responded:
"Thanks Jose. Glad to hear Ashley has been able to assist. Jeff Gannon"