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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Haley nail

July 16, 2024

5  out of  5 rating by Haley nail
"everyone is always very helpful and quick to respond. I have mostly worked with Charma and she is always so informative, quickly to get back to me, and very friendly. I am always pleased with the customer service!"
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David Sheely

July 11, 2024

5  out of  5 rating by David Sheely
"I have worked with State Farm and especially with Charma Cripps out of the Lebanon office for the past six months. She has made my transition to State Farm seamless and very smooth. I am very glad to be with State Farm and this team."
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Kenyatta Demonbreun

July 10, 2024

5  out of  5 rating by Kenyatta Demonbreun
"A very friendly team that seems to really want to help... they will go the extra mile."
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Vickie Burton

July 3, 2024

5  out of  5 rating by Vickie Burton
"Just wanted to thank Angela Pierpaoli for helping me yesterday."
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Jose Luz

June 30, 2024

5  out of  5 rating by Jose Luz
"My agent , Ashley Lawson, has been really helpful with all my insurance needs and issues. I really recommend her!"
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Andrew Stoketon

June 25, 2024

5  out of  5 rating by Andrew Stoketon
"Maia is always pleasant and very helpful."
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Justin Brown

June 25, 2024

5  out of  5 rating by Justin Brown
"Maia was very responsive and thorough when we moved from another state to TN - helping with auto, home, umbrella, and vacation home. Very pleased with the service and pricing!"
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Michael Gragg

June 24, 2024

5  out of  5 rating by Michael Gragg
"great people to work with , Charma makes it so easy every time I call to change or add anything !!"
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Kyle Zachary

June 21, 2024

5  out of  5 rating by Kyle Zachary
"Maia Barbie’s went above and beyond to make my transition to State Farm comforting! Extremely polite and patient and was very professional!"
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Minna Singer

June 17, 2024

5  out of  5 rating by Minna Singer
"Maia made the process of switching over to State Farm insurance seamless. She was knowledgeable, patient, and kind through the whole process. She listened to what we were wanting and needing with both our auto and home insurance policies and delivered, a no brainer for us to make the switch!"
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Tony Ogaz

June 4, 2024

5  out of  5 rating by Tony Ogaz
"Had a little problem with my payments, needed help and Charma is my agent. She helped me considerably. Been dealing with Charma for several years. Thank you State Farm!"
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Stephanie Davis

May 28, 2024

5  out of  5 rating by Stephanie Davis
"Miya gave me a good quote today and wrote our policy. She was very sweet and professional. Thanks to Miya."
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Teresa Dean

May 28, 2024

5  out of  5 rating by Teresa Dean
"I’ve been working with Wendy about four years for all my various insurance needs…cars, houses, outbuildings, Umbrella coverage, etc…She is always prompt and professional. Jeff runs a great insurance agency. Thank you State Farm Insurance!"
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Ravi Tatavarthy

May 17, 2024

5  out of  5 rating by Ravi Tatavarthy
"State Farm impressed me with competitive rates and exceptional customer service. The Jeff Gannon team, particularly Charma, was incredibly helpful in explaining my options and guiding me through the switch. They saved me money compared to my previous insurer."
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Ginger Sweatt

May 3, 2024

5  out of  5 rating by Ginger Sweatt
"I can’t thank Ashley enough… she is always so helpful, and makes sure she saves us the most money! Ashley is definitely a five star!"
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Andrew cornett

May 1, 2024

5  out of  5 rating by Andrew cornett
"Charma is the most attentive insurance rep I have ever worked with and has always went above and beyond in service. Great job Jeff and team"
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Matt Hubbell

April 9, 2024

5  out of  5 rating by Matt Hubbell
"Maia did a great job explaining and answering all questions I had. Can’t thank y’all enough!!!"
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Christopher Pogue

April 2, 2024

5  out of  5 rating by Christopher Pogue
"Ashley Lawson over at Jeff Gannon State Farm totally changes the game when it comes to insurance. She makes you feel like part of the fam from the get-go, with her friendly vibe and expert advice. Ashley's all about tailoring plans to fit you perfectly, whether it's for your car, home, or life, making sure you're covered for whatever comes your way. She doesn't just stop at setting you up with a plan; Ashley's keen on making sure you really get the ins and outs of your insurance, keeping it straightforward and stress-free. And if trouble hits? She's your go-to, with her and her team stepping up fast to get things sorted. Choosing Ashley means joining a community where everyone's looking out for each other. With her commitment and State Farm's reliable coverage, you're not just picking an insurance rep; you're gaining a real insurance hero for all the twists and turns ahead."
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Britney Ziemann

April 1, 2024

5  out of  5 rating by Britney Ziemann
"We have been with Jeff Gannon State Farm for a couple year and they have been awesome. Charma is my go to person there. Anytime I have a questions she is always so happy to help in any way. She is super nice and great to work with. If you need a great insurance company with great people this is the place to go."
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Andrea de Leon

April 1, 2024

5  out of  5 rating by Andrea de Leon
"I've been working with Charma for a while, and I highly recommend their team!"
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Matthew Andrews

March 30, 2024

5  out of  5 rating by Matthew Andrews
"Ethan Steele took care to walk me through the details and help me to make informed decisions. Awesome experience with that agent."
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Conner Vastola

March 29, 2024

5  out of  5 rating by Conner Vastola
"I came in interested in life insurance options. I was lucky enough to speak with Ethan Steele. He walked me through the options and did a great job explaining pros and cons of different options from the ground up. The team at state farm makes it clear they care about matching an appropriate policy with your needs, and I ended with a clear understanding of how insurance can benefit me"
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Austin Montgomery

March 29, 2024

5  out of  5 rating by Austin Montgomery
"I had a family member recommend this company to me to check out the life insurance policies and I’m glad I did! Shoutout to Ethan for answering all my questions and making everything easy to understand. Once I’m ready to start contributing to a policy I will definitely be doing it through them."
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Erick DeBolt

March 21, 2024

5  out of  5 rating by Erick DeBolt
"WOW! Maia Barbier made my day! Very helpful. Thank you!!"
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Jake Hooper

March 18, 2024

5  out of  5 rating by Jake Hooper
"Cannot say enough good things about Charma Cripps and the rest of the Jeff Gannon team! And no, this isn't Jake from Statefarm..."