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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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monica hardaway

February 27, 2026

5  out of  5
rating by monica hardaway
"Alisha Kinsey is so AWESOME!!!! She was so great at answering my questions and explained everything clearly. She was professional and made sure that I had all the information I needed before ending the call. Alisha is top notch !!!!"
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Brian Tomlinson

February 27, 2026

1  out of  5
rating by Brian Tomlinson
"I highly recommend asking to speak with Alisha Hardaway-Kinsey at Jeff Gannon's office if you decide to go with State Farm. She went above and beyond helping me with a vehicle claim recently. I do not recommend State Farm as an insurance provider. The vehicle ended up being a total loss and State Farm's non-negotiable offer was $3,000 short of a comparable replacement. State Farm has also denied a roof claim related to storm damage. I have spoke with several other families and they have had the same experience with State Farm not paying claims. This one star rating is not for the Jeff Gannon office/team members. They have no control over the claims portion."
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Michael Foley

February 25, 2026

5  out of  5
rating by Michael Foley
"A heartfelt thanks to Crystal Haigh for her professionalism, helpfulness and kindness in solving my problem concerning my insurance card."
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David Howard

February 25, 2026

5  out of  5
rating by David Howard
"I worked with Charma on insurance for my 92 yo mother. We were seeking homeowners, auto, and personal liability insurance. Charma was excellent. She provided detailed explanations of coverage for each type of insurance as well as options available. She was patient and had a positive and pleasant attitude. We were so impressed that not only did my mother switch her coverage to State Farm, I handed the phone to my brother who - with Charma's help - found better alternatives for his auto and renters insurance and so he switched to State Farm as well. We were very pleased!!"
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Rick Gagnard

February 25, 2026

5  out of  5
rating by Rick Gagnard
"I had a question on my home insurance renewal and Crystal Haigh was super in answering all my questions and took time to make a house reconstruction cost estimate, best service I ever received. I highly recommend Jeff Gannon State Farm insurance agency."
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Jeff Cukier

February 21, 2026

5  out of  5
rating by Jeff Cukier
"Will Earls at Jeff Gannon is the best, from my home down to my motorcycle he has me covered. Respond quickly to phone calls and emails and Jeff Gannon's staff is right there when Will is not available. I might be paying a little more for insurance, but their service is worth it."
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Angie

February 20, 2026

5  out of  5
rating by Angie
"Charma is so wonderful and so is the entire staff! I have multiple policies with State Farm now and I am so happy with them!"
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Donald Gann

February 16, 2026

5  out of  5
rating by Donald Gann
"These guys are the BEST... Always looking out for me and my family. Charma is a pleasure to work with and is normally my go to person, but I have also worked with Allison and she is always very helpful and knowledgeable also. I have known Jeff and his family for years... GREAT people."
We responded:
"Thanks Donald. I’m thankful for the opportunity to work with your family. I will make sure the team gets to see your message. Jeff Gannon"
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DeeDee Bittner

February 14, 2026

5  out of  5
rating by DeeDee Bittner
"I’ve been a customer for years! This office is fantastic. Crystal didn’t just answer my policy question but proactively gathered and shared additional info for an upcoming car repair! Jeff and team are responsive, attentive and very professional. Highly recommend!"
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Tevin Fitzgerald

February 12, 2026

5  out of  5
rating by Tevin Fitzgerald
"Ethan Steele is amazing. He was so helpful with curating the perfect insurance plan for me!"
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Bryce Williams

February 6, 2026

5  out of  5
rating by Bryce Williams
"Charma Cripps was great in helping setup my policy. As a first time policy holder, she made the process simple and made sure I understood all parts of the process!"
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Barbara Huffaker

February 4, 2026

5  out of  5
rating by Barbara Huffaker
"Best down to earth caring people that I have ever been associated with. I highly recommend Jeff Gannon and his State Farm staff. Charma goes the extra mile every time with efficiency and love!"
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Ranae Nash

February 3, 2026

5  out of  5
rating by Ranae Nash
"Alisha Hardaway-Kinsey has been a pleasure working with. Quick and helpful! Thanks Clinda R Nash"
We responded:
"Glad to hear Alisha has been helpful. Thanks for your trust in our agency. Jeff Gannon"
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Debbie Hendricks

January 30, 2026

5  out of  5
rating by Debbie Hendricks
"Charma Cripps has been my agent. She is personaable, knowledgeable, and is very quick to answer questions with Insurance Information that I might need to know. She is GREAT!!"
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Donna Thomas

January 30, 2026

5  out of  5
rating by Donna Thomas
"Alisha was very helpful and knowledgeable. Love State Farm!!!"
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Jake McKinney

January 27, 2026

5  out of  5
rating by Jake McKinney
"Alisha was very helpful. Got me set up and was a very easy process. These guys are always fair and super easy to work with"
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Crystal Rush

January 22, 2026

5  out of  5
rating by Crystal Rush
"Ethan Steele is the best. Highly recommend their office!"
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Hannah Parsons

January 20, 2026

5  out of  5
rating by Hannah Parsons
"Ethan with State Farm was incredibly kind, professional, and knowledgeable. He took the time to listen, answered all my questions with patience, and made the experience very comfortable. His professionalism and positive attitude truly stood out. Highly recommend working with Ethan!"
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Joey Dickens

January 20, 2026

5  out of  5
rating by Joey Dickens
"My experience with State Farm has always been excellent. They have a very streamlined claim service to go along with personalized customer support. Ethan Steele in the Lebanon TN branch has always been very professional and his industry knowledge is top notch. Highly recommend!"
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Alix Stricklin

January 14, 2026

5  out of  5
rating by Alix Stricklin
"I've been a State Farm customer for years. I needed a new agent in my area. Wendy Jewell was a great help getting me set up with Jeff Gannon, plus setting up a new RV policy for me, and sending me information for an umbrella policy. Very cheerful and polite!"
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Stevie Rauls

January 12, 2026

5  out of  5
rating by Stevie Rauls
"Wendy Jewell has been a pleasure to work with."
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grady morris

January 8, 2026

5  out of  5
rating by grady morris
"Today was a really amazing day for my wife Angela and I (Grady Morris). Will Earls made our year new year a great one. He helped us with our new policy, and was an absolute joy to have worked with. As long as Will is with State Farm, we will be. Thanks Will!!"
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Marcie Ellison

December 30, 2025

5  out of  5
rating by Marcie Ellison
"Will Earls really stepped up and came to bat for a customer today. Great communication and really friendly. Highly recommend if you're in middle TN!"
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John Keller

December 23, 2025

5  out of  5
rating by John Keller
"Will Earls has been an enormous help and a joy to work with! He has helped me so very much and I am so thankful for him at Jeff Gannon’s State Farm"
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Lori Hurst

December 22, 2025

5  out of  5
rating by Lori Hurst
"Always the best insurance company to work with. Charma Cripps goes above and beyond to help!"