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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rodney Stevenson

April 8, 2026

1  out of  5
rating by Rodney Stevenson
"Wendy is a great woman! But I talk to a man several times and he never did what I asked him to do! Suppose to have taken my card off file so I wasn’t charged for the next month because I was looking for somewhere else cheaper because the prices went up than what they quoted my mom! Now I’m waiting on a return of my money! Like I said had call Wendy to make sure I was getting my money back! She helped me get within 7 to 10 business days! But the gentleman who I talked to first, had me not getting it until may 3! I just wonder is that the man who has name on the office because this is the second time of not good business!!!!!!!"
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Scott Hunter

April 6, 2026

5  out of  5
rating by Scott Hunter
"Ashley Lawson Took care of us. Waited patiently on phone as we worked on my wife’s fender bender. So appreciate her professionalism and attitude ."
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April H

April 1, 2026

5  out of  5
rating by April H
"We've been with State Farm for over 15 years, and recently we had been looking for a new vehicle. Ethan made the process so easy. He took the time to help us understand our options and provided clear pricing for each one. He turned it into a pleasant experince."
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Jonah Bean

April 1, 2026

5  out of  5
rating by Jonah Bean
"I spoke with Ethan Steele recently because I have been having trouble with my current insurance company and wanted to see how the customer care and knowledge at the Jeff Gannon State Farm was. To say I was blown away by Ethan’s friendliness and professionalism would be an understatement. He was knowledgeable, relatable, and showed genuine care, interest, and respect during our conversation. I highly recommend this agent solely due to the fact that Ethan works there!"
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Matthew Bell

April 1, 2026

5  out of  5
rating by Matthew Bell
"Ethan Steele did a great job walking me through my policy and making my decision to go with State Farm easy. Top notch experience."
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Adrienne Stroud

March 31, 2026

5  out of  5
rating by Adrienne Stroud
"Ethan steele is beyond a great agent. He helped me with all my needs and answered any questions I had."
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Isaac Johnson

March 31, 2026

5  out of  5
rating by Isaac Johnson
"Ethan Steele was just an amazing help! He was very kind and welcoming, while getting me the insurance I needed for the right price. Thanks Ethan!"
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Bryce Lester

March 31, 2026

5  out of  5
rating by Bryce Lester
"I had a phone call with Ethan Steele and he was super knowledgeable about life insurance. Well spoken young man and very respectful. I was always adverse to insurance outside of what was given to me companies that I worked for. Ethan made me feel at ease and broke everything down for me!"
We responded:
"Thanks Bryce. Jeff Gannon"
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Angela Dies

March 31, 2026

5  out of  5
rating by Angela Dies
"Charma is a gem. She has made our transition to State Farm smooth and easy. She is very informative and very helpful. Thank you!"
We responded:
"Thanks Angela. We will make sure Charma reviews your message. I know she will appreciate it. Jeff Gannon"
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AlexK

March 30, 2026

5  out of  5
rating by AlexK
"I called and talked to Alisha Hardaway-Kinsey who was able to use her “magic” to make a naming change on a car that my wife drives. Thanks Alisha!"
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Kenny Reich

March 27, 2026

5  out of  5
rating by Kenny Reich
"Dalton did a great job with our insurance needs on both home and auto. He took his time and answered all our questions."
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Alexander Ricketts

March 20, 2026

5  out of  5
rating by Alexander Ricketts
"Great service"
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Greg Nelson

March 20, 2026

5  out of  5
rating by Greg Nelson
"Dalton was friendly and professional. Highly recommended."
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Thiago Lins de Oliveira

March 19, 2026

5  out of  5
rating by Thiago Lins de Oliveira
"State Farm has been great to us. Ashley Lawson is amazing and has always helped us to choose the right policy for our auto and home insurance. definitely recommend her to anyone looking for an affordable and great policy."
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Andrea Fuller

March 13, 2026

5  out of  5
rating by Andrea Fuller
"Will Earls at Jeff Gannon State Farm is wonderful to work with. Very Very Helpful!"
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Brad Wolf

March 11, 2026

5  out of  5
rating by Brad Wolf
"Wendy has done a great job of taking care of me. I couldn't ask for more."
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Larry Wilbanks

March 9, 2026

5  out of  5
rating by Larry Wilbanks
"I needed some things explained and Ms. Alisha Hardaway-Kinsey was outstanding in the service she provided. Definitely above and beyond the call of duty. Thank you Alisha!"
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Marc Aquila

March 6, 2026

5  out of  5
rating by Marc Aquila
"I had an issue with the app on replacing insurance so I called Jeff Gannon's office and spoke with Will Earls and he had the problem solved within minutes. Thank you!"
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Jaron Simon

March 4, 2026

5  out of  5
rating by Jaron Simon
"Today I worked with Alisha Hardaway-Kinsey who helped me confirm insurance documentation. She was friendly, professional, and prompt in sending me what I needed. I also work with Ethan Steele and Joey Andreatta on a regular basis. They are always thorough and quick to respond, reliable, and consistent in their service. They have a great crew over at the Jeff Gannon office!"
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monica hardaway

February 27, 2026

5  out of  5
rating by monica hardaway
"Alisha Kinsey is so AWESOME!!!! She was so great at answering my questions and explained everything clearly. She was professional and made sure that I had all the information I needed before ending the call. Alisha is top notch !!!!"
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Brian Tomlinson

February 27, 2026

1  out of  5
rating by Brian Tomlinson
"I highly recommend asking to speak with Alisha Hardaway-Kinsey at Jeff Gannon's office if you decide to go with State Farm. She went above and beyond helping me with a vehicle claim recently. I do not recommend State Farm as an insurance provider. The vehicle ended up being a total loss and State Farm's non-negotiable offer was $3,000 short of a comparable replacement. State Farm has also denied a roof claim related to storm damage. I have spoke with several other families and they have had the same experience with State Farm not paying claims. This one star rating is not for the Jeff Gannon office/team members. They have no control over the claims portion."
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Michael Foley

February 25, 2026

5  out of  5
rating by Michael Foley
"A heartfelt thanks to Crystal Haigh for her professionalism, helpfulness and kindness in solving my problem concerning my insurance card."
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David Howard

February 25, 2026

5  out of  5
rating by David Howard
"I worked with Charma on insurance for my 92 yo mother. We were seeking homeowners, auto, and personal liability insurance. Charma was excellent. She provided detailed explanations of coverage for each type of insurance as well as options available. She was patient and had a positive and pleasant attitude. We were so impressed that not only did my mother switch her coverage to State Farm, I handed the phone to my brother who - with Charma's help - found better alternatives for his auto and renters insurance and so he switched to State Farm as well. We were very pleased!!"
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Rick Gagnard

February 25, 2026

5  out of  5
rating by Rick Gagnard
"I had a question on my home insurance renewal and Crystal Haigh was super in answering all my questions and took time to make a house reconstruction cost estimate, best service I ever received. I highly recommend Jeff Gannon State Farm insurance agency."
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Tom Larson

February 24, 2026

5  out of  5
rating by Tom Larson
"We hadn't reviewed our insurance with State Farm in years. Allison Fox did a thorough review & made some great suggestions that were implemented. Very satisfied with the visit!"