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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Marcie Ellison

December 30, 2025

5  out of  5
rating by Marcie Ellison
"Will Earls really stepped up and came to bat for a customer today. Great communication and really friendly. Highly recommend if you're in middle TN!"
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Kristina McGuinness

December 24, 2025

5  out of  5
rating by Kristina McGuinness
"Charma Cripps at State Farm is wonderful to work with. She’s friendly, responsive, and really takes the time to explain everything clearly. The whole process was easy and stress-free, and I felt confident knowing she had my best interest in mind. Highly recommend!"
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John Keller

December 23, 2025

5  out of  5
rating by John Keller
"Will Earls has been an enormous help and a joy to work with! He has helped me so very much and I am so thankful for him at Jeff Gannon’s State Farm"
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Lori Hurst

December 22, 2025

5  out of  5
rating by Lori Hurst
"Always the best insurance company to work with. Charma Cripps goes above and beyond to help!"
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Thomas McGee

December 19, 2025

5  out of  5
rating by Thomas McGee
"Great service from Will Earls."
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Wael Abouzeid

December 16, 2025

5  out of  5
rating by Wael Abouzeid
"I would like to say that the agent I’m dealing with Charma Cripps is amazing. She is always there when I have any questions or concerns and responds in a timely manner with a high standard or professionalism but also in a friendly way. I am really lucky with that agent and recommend her for anyone looking for a trusted and professional insurance agent."
We responded:
"Wael thanks for the message. I will make sure Charma has a chance to review your kind words. We love to reward referrals so please let us know if there is anyone else you know that we could help. Thanks for your business. Jeff Gannon"
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Barbara Huffaker

December 15, 2025

5  out of  5
rating by Barbara Huffaker
"Best down to earth caring people that I have ever been associated with. I highly recommend Jeff Gannon and his State Farm staff"
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Javier Garcia

December 13, 2025

1  out of  5
rating by Javier Garcia
"Was good while I was a client, but I moved out and cancelled both policies (auto and renters) since August and still waiting for the correct reimbursement check to arrive to my new address. There's already an email about this and looks like nobody wants to answer me now..."
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Harlequine Clay

December 11, 2025

5  out of  5
rating by Harlequine Clay
"Charma Cripps is fabulous! She has been helping me with business insurance things and has been so prompt and detailed with what is needed and the process. I always know I will be taken care of with her."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Charma has provided you with excellent service and support. We strive to ensure that our clients feel informed and confident in their insurance choices, and it's wonderful to know that Charma has made a positive impact on your experience. If you have any more questions or need further assistance, please don’t hesitate to reach out!"
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Angela Molino

December 7, 2025

5  out of  5
rating by Angela Molino
"Wendy Jewell has been our agent for many years. She is so helpful and patient. She is the reason we have been with State Farm for so long!"
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B S

December 1, 2025

5  out of  5
rating by B S
"I called to add a vehicle to my auto insurance policy, and Will Earls was exceptionally attentive, thoughtful, and highly professional. He efficiently processed the addition within five minutes, making it the fastest, most seamless experience I've had with State Farm."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Will Earls provided you with attentive, thoughtful, and professional service. It's great to know that adding your vehicle was quick and seamless. We'll be sure to share your feedback with Will and the team. We appreciate your trust in State Farm! Jeff Gannon"
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pradeep chawla

November 20, 2025

5  out of  5
rating by pradeep chawla
"Very supportive staff @will and @charma"
We responded:
"Thanks Pradeep. We appreciate your business. Jeff Gannon"
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Ranae Nash

November 19, 2025

5  out of  5
rating by Ranae Nash
"Alisha Hardaway-Kinsey has been a pleasure working with. Quick and helpful! Thanks Clinda R Nash"
We responded:
"Glad to hear Alisha has been helpful. Thanks for your trust in our agency. Jeff Gannon"
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Edward Odom

November 10, 2025

5  out of  5
rating by Edward Odom
"Will Earls at The Jeff Gannon State Farm Insurance Agency has provided me with excellent service."
We responded:
"Thanks Ed. Hope you are doing well. We appreciate your business and will make sure Will gets to see your message. Jeff Gannon"
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Monica Ellmore

November 8, 2025

5  out of  5
rating by Monica Ellmore
"So happy to work with Will Earles. He was a great help with our car insurance!"
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that Will was a great help with your car insurance. We appreciate your trust and look forward to continuing to serve you!"
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Earls Family

November 4, 2025

5  out of  5
rating by Earls Family
"Jeff Gannon has the best team in the business! No matter who you deal with here they are always on top of answering any of my questions or taking care of what changes I need to make."
We responded:
"Thanks for the review. We appreciate your business and are definitely thankful for a great team. Jeff Gannon"
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Deb Ward

October 30, 2025

5  out of  5
rating by Deb Ward
"It has truly been a pleasure working with Will Earls this past year. He has always gone above and beyond to help me with issues I've had. His follow up is impeccable not to mention his warm, engaging personality when talking over the phone. Would give a 10+ rating if possible!!"
We responded:
"Thank Deb. We're thrilled to hear that Will has consistently gone above and beyond to assist you. Your kind words mean a lot to us, and we'll be sure to share them with Will. We truly appreciate your continued trust and support! Jeff Gannon"
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Judy McLeish

October 30, 2025

5  out of  5
rating by Judy McLeish
"Jeff Gannon & Wendy Jewell worked with us on life insurance. Jeff explained types of policies, while Wendy did the work in processing. Both did great work that was appreciated."
We responded:
"Thank you for sharing your experience! We're glad to hear that Wendy & I provided excellent support with your life insurance needs. We appreciate your kind words and your trust in us! Life insurance is such an important subject that many neglect. I know your family will appreciate you for it. Jeff Gannon"
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Jim McKairnes

October 28, 2025

5  out of  5
rating by Jim McKairnes
"Five stars and more for Will Earls and Jeff Gannon State Farm."
We responded:
"Thanks Jim. Jeff Gannon"
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Сабрина Турсунова

October 22, 2025

5  out of  5
rating by Сабрина Турсунова
"Charms Cripps helped to fix my insurance errors. She was really nice and answered for all my questions!"
We responded:
"Thanks for your business and glad Charma was able to assist. Jeff Gannon"
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Cecilia Hinlo

October 21, 2025

5  out of  5
rating by Cecilia Hinlo
"Wendy was very helpful and sounded happy to help, even when I called late in the day. She was also knowledgeable and sent me the information I needed right away!"
We responded:
"Thank you, Cecilia, for your wonderful feedback! We're glad to hear that Wendy was helpful, knowledgeable, and responsive—even during late hours. We appreciate you taking the time to share your experience and look forward to assisting you again in the future! Jeff Gannon"
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Rocko Major

October 17, 2025

5  out of  5
rating by Rocko Major
"I absolutely love this Jeff Gannon state farm office! Angela and Ashly are absolutely amazing and are always on it when I call! Usually when you’re calling your insurance company you want to make it quick but these ladies are so kind and so good at their jobs that I could talk to them all day hahaha! I truly always look forward to calling and have to remind myself that they have a job to get to after they have helped me😂! Thank you ladies for all your help and for being so kind and professional! I’ve been with state farm for years now and with such kind people and great rates i plan to stay with them for many years to come and would recommend them to anyone looking for a phenomenal and trustworthy insurance provider that truly seems to have your best interest at heart!"
We responded:
"hank you so much, Rocko, for your fantastic review! We're thrilled to hear that Angela and Ashly have made such a positive impression with their kindness, professionalism, and expertise. It's wonderful to know that your experience with our office has been enjoyable and trustworthy over the years. We truly appreciate your loyalty and your recommendation means a lot to us. We're here for you whenever you need us! Jeff Gannon"
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Matthew Leverick

October 16, 2025

5  out of  5
rating by Matthew Leverick
"Will did such a great job helping my Brothwr and I get our renters insurance set up. He was very knowledgeable of the process, and professional. He really helped us in a tight situation meeting our deadline"
We responded:
"Thank you, Matthew, for your kind words! We're glad Will was able to assist you and your brother promptly and professionally, especially in a tight situation. It's great to hear you found our pricing reasonable as well. We appreciate your trust and are here to help whenever you need us! Jeff Gannon"
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Rodger Murray

October 16, 2025

5  out of  5
rating by Rodger Murray
"Spoke with Alesha Hardaway to confirm vehicle coverage on an elderly uncle in order to respond to an official state inquiry. She quickly understood what I needed to comply with the state's requirements, verbally confirming coverage and the payment made for October 2025. She also forwarded State Farm's statement to provide hard copy evidence of same. All the while maintaining a pleasant and competent attitude. Very knowledgable and professional representative."
We responded:
"Thank you, Rodger, for sharing your positive experience! We're glad Alisha was able to assist you promptly and professionally, providing the information you needed with clarity and a pleasant attitude. We appreciate your kind words and your trust in State Farm! Jeff Gannon"
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Charley Stefl

October 14, 2025

5  out of  5
rating by Charley Stefl
"Will Earls is always there if I have a question or need insurance advice. Thanks so much!"
We responded:
"Thank you, Charley, for your kind words! We're happy to hear that Will is always available to help with your questions and insurance advice. We appreciate your trust and look forward to continuing to assist you! Jeff Gannon"