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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Crystal Rush

January 22, 2026

5  out of  5
rating by Crystal Rush
"Ethan Steele is the best. Highly recommend their office!"
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Hannah Parsons

January 20, 2026

5  out of  5
rating by Hannah Parsons
"Ethan with State Farm was incredibly kind, professional, and knowledgeable. He took the time to listen, answered all my questions with patience, and made the experience very comfortable. His professionalism and positive attitude truly stood out. Highly recommend working with Ethan!"
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Pam

January 20, 2026

5  out of  5
rating by Pam
"Great Service from start to finish. Ethan Steele answered all my questions, and followed up to make sure everything was handled correctly. It's rare to find this level of care and commitment these days.!"
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Joey Dickens

January 20, 2026

5  out of  5
rating by Joey Dickens
"My experience with State Farm has always been excellent. They have a very streamlined claim service to go along with personalized customer support. Ethan Steele in the Lebanon TN branch has always been very professional and his industry knowledge is top notch. Highly recommend!"
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Alix Stricklin

January 14, 2026

5  out of  5
rating by Alix Stricklin
"I've been a State Farm customer for years. I needed a new agent in my area. Wendy Jewell was a great help getting me set up with Jeff Gannon, plus setting up a new RV policy for me, and sending me information for an umbrella policy. Very cheerful and polite!"
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Stevie Rauls

January 12, 2026

5  out of  5
rating by Stevie Rauls
"Wendy Jewell has been a pleasure to work with."
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grady morris

January 8, 2026

5  out of  5
rating by grady morris
"Today was a really amazing day for my wife Angela and I (Grady Morris). Will Earls made our year new year a great one. He helped us with our new policy, and was an absolute joy to have worked with. As long as Will is with State Farm, we will be. Thanks Will!!"
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Marcie Ellison

December 30, 2025

5  out of  5
rating by Marcie Ellison
"Will Earls really stepped up and came to bat for a customer today. Great communication and really friendly. Highly recommend if you're in middle TN!"
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Kristina McGuinness

December 24, 2025

5  out of  5
rating by Kristina McGuinness
"Charma Cripps at State Farm is wonderful to work with. She’s friendly, responsive, and really takes the time to explain everything clearly. The whole process was easy and stress-free, and I felt confident knowing she had my best interest in mind. Highly recommend!"
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John Keller

December 23, 2025

5  out of  5
rating by John Keller
"Will Earls has been an enormous help and a joy to work with! He has helped me so very much and I am so thankful for him at Jeff Gannon’s State Farm"
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Lori Hurst

December 22, 2025

5  out of  5
rating by Lori Hurst
"Always the best insurance company to work with. Charma Cripps goes above and beyond to help!"
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Thomas McGee

December 19, 2025

5  out of  5
rating by Thomas McGee
"Great service from Will Earls."
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Wael Abouzeid

December 16, 2025

5  out of  5
rating by Wael Abouzeid
"I would like to say that the agent I’m dealing with Charma Cripps is amazing. She is always there when I have any questions or concerns and responds in a timely manner with a high standard or professionalism but also in a friendly way. I am really lucky with that agent and recommend her for anyone looking for a trusted and professional insurance agent."
We responded:
"Wael thanks for the message. I will make sure Charma has a chance to review your kind words. We love to reward referrals so please let us know if there is anyone else you know that we could help. Thanks for your business. Jeff Gannon"
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Barbara Huffaker

December 15, 2025

5  out of  5
rating by Barbara Huffaker
"Best down to earth caring people that I have ever been associated with. I highly recommend Jeff Gannon and his State Farm staff"
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Javier Garcia

December 13, 2025

1  out of  5
rating by Javier Garcia
"Was good while I was a client, but I moved out and cancelled both policies (auto and renters) since August and still waiting for the correct reimbursement check to arrive to my new address. There's already an email about this and looks like nobody wants to answer me now..."
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Harlequine Clay

December 11, 2025

5  out of  5
rating by Harlequine Clay
"Charma Cripps is fabulous! She has been helping me with business insurance things and has been so prompt and detailed with what is needed and the process. I always know I will be taken care of with her."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Charma has provided you with excellent service and support. We strive to ensure that our clients feel informed and confident in their insurance choices, and it's wonderful to know that Charma has made a positive impact on your experience. If you have any more questions or need further assistance, please don’t hesitate to reach out!"
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Angela Molino

December 7, 2025

5  out of  5
rating by Angela Molino
"Wendy Jewell has been our agent for many years. She is so helpful and patient. She is the reason we have been with State Farm for so long!"
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B S

December 1, 2025

5  out of  5
rating by B S
"I called to add a vehicle to my auto insurance policy, and Will Earls was exceptionally attentive, thoughtful, and highly professional. He efficiently processed the addition within five minutes, making it the fastest, most seamless experience I've had with State Farm."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Will Earls provided you with attentive, thoughtful, and professional service. It's great to know that adding your vehicle was quick and seamless. We'll be sure to share your feedback with Will and the team. We appreciate your trust in State Farm! Jeff Gannon"
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pradeep chawla

November 20, 2025

5  out of  5
rating by pradeep chawla
"Very supportive staff @will and @charma"
We responded:
"Thanks Pradeep. We appreciate your business. Jeff Gannon"
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Ranae Nash

November 19, 2025

5  out of  5
rating by Ranae Nash
"Alisha Hardaway-Kinsey has been a pleasure working with. Quick and helpful! Thanks Clinda R Nash"
We responded:
"Glad to hear Alisha has been helpful. Thanks for your trust in our agency. Jeff Gannon"
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Edward Odom

November 10, 2025

5  out of  5
rating by Edward Odom
"Will Earls at The Jeff Gannon State Farm Insurance Agency has provided me with excellent service."
We responded:
"Thanks Ed. Hope you are doing well. We appreciate your business and will make sure Will gets to see your message. Jeff Gannon"
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Monica Ellmore

November 8, 2025

5  out of  5
rating by Monica Ellmore
"So happy to work with Will Earles. He was a great help with our car insurance!"
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that Will was a great help with your car insurance. We appreciate your trust and look forward to continuing to serve you!"
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Earls Family

November 4, 2025

5  out of  5
rating by Earls Family
"Jeff Gannon has the best team in the business! No matter who you deal with here they are always on top of answering any of my questions or taking care of what changes I need to make."
We responded:
"Thanks for the review. We appreciate your business and are definitely thankful for a great team. Jeff Gannon"
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Deb Ward

October 30, 2025

5  out of  5
rating by Deb Ward
"It has truly been a pleasure working with Will Earls this past year. He has always gone above and beyond to help me with issues I've had. His follow up is impeccable not to mention his warm, engaging personality when talking over the phone. Would give a 10+ rating if possible!!"
We responded:
"Thank Deb. We're thrilled to hear that Will has consistently gone above and beyond to assist you. Your kind words mean a lot to us, and we'll be sure to share them with Will. We truly appreciate your continued trust and support! Jeff Gannon"
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Judy McLeish

October 30, 2025

5  out of  5
rating by Judy McLeish
"Jeff Gannon & Wendy Jewell worked with us on life insurance. Jeff explained types of policies, while Wendy did the work in processing. Both did great work that was appreciated."
We responded:
"Thank you for sharing your experience! We're glad to hear that Wendy & I provided excellent support with your life insurance needs. We appreciate your kind words and your trust in us! Life insurance is such an important subject that many neglect. I know your family will appreciate you for it. Jeff Gannon"