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Customer Relations Representative - State Farm Agent Team Member

Full Time in Lebanon, TN

Jeff Gannon is an award-winning State Farm Agent looking to grow our excellent, hardworking team. Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
As a Customer Service Representative on our team, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Requirements We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
  • Property & Casualty License (must be able to obtain)
  • Life & Health License (must be able to obtain)
  • Excellent Communication Skills – Written, Verbal, and Auditory
  • Self-Motivated
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Responsibilities We encourage each team member to bring their authentic skills and insights to work each day in helping our customers.
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
What do we offer? We offer a variety of benefits to support our team, including
  • Simple IRA
  • Health Coverage with a Monthly Stipend
  • Salary & Commission/Bonus
  • Paid Time Off (Vacation and Personal/Sick Days)
  • Valuable Work Experience
  • Licensing Reimbursement (After 3 Months)
  • Growth Potential & Opportunity for Advancement within my Agency
  • Agent Aspirant Program for Individuals Aspiring to Own a Business
Hours Monday-Friday 8:30 AM – 5:00 PM
Offices Located in Both Mount Juliet and Lebanon, TN
Compensation $30,000-$50,000 Per Year
Our compensation expectations show a range of our salary plus commission system. With our profitable and thriving market and business model, team development, and intentional hiring process, we are confident that you will be successful in achieving high-earning compensation amounts. How we elevate YOUR skills By joining the team at Jeff Gannon’s State Farm Agency, not only will you acquire licensing for Property & Casualty and Life & Health Insurance, but you will develop a mastery in sales and customer service to support your personal and professional goals. Achieving licensing in insurance is a great way to build your resume and advance your skillset, and we use intentional goal setting and team building to establish successful habits for both your career and life. Jeff Gannon’s State Farm Agency is committed to developing and broadening your skills and knowledge as just one unique perk.
About Jeff Gannon’s Agency Prior to beginning his State Farm Agency career, Jeff spent time training agents and team members throughout the country on various State Farm product offerings. He began his first State Farm office in 2007 as a new market agent in Mount Juliet TN. We have consistently ranked in the top 3% out of the 19,000 plus State Farm Agents around the country. As a result, Jeff is a part of a very small number of agents that have been given the opportunity to open multiple offices and also operates a location in Lebanon, TN. His team absolutely loves the opportunity to help our customers with all their insurance and financial needs.
We truly do live where you live. Jeff grew up on the north side of Lebanon, TN. He and his wife met at Lebanon High School, and both continued their education at the University of Tennessee, Knoxville. Jeff has a business degree from the Haslam College of Business at UTK. He has been with State Farm since 2002 and absolutely loves what he does. He enjoys traveling, spending time with family, and attending as many UT Vol sporting events as time will allow.
Our team of 9 team members, has 82+ years of State Farm Insurance experience and are ready to serve your insurance and financial service needs. We are proud to have been voted by the local community Main Street Awards as the Top Insurance Agency in Wilson County for the past four years. Come see how you can join the team and become a good neighbor, and we hope to bring in a new member that is just as positive and enthusiastic about supporting and engaging with our local community.
Community Recognition Here’s what our community has to say about working with our agency.
  • “Jeff Gannon's office is amazing! We've been using them since we moved here 10 years ago, and they are always super helpful with my personal and business insurance. My contact is usually Crystal and I'm very grateful for everything she does!”
  • “If you’re looking for someone who can feel like a constant in your life, It's Jeff. A member on his team, Crystal, will really get to know you, celebrate holiday's, remember your family’s birthdays, and other stuff like when your policy is due to renew. ) She'll find every way possible to save you money. Jeff's staff is happy and like Crystal, remain loyal to him and the services they provide. A great choice when choosing to do such important business with someone.”
  • “I’m very pleased with State Farm and happy that I switched to them a few years ago. They have taken care of all my insurance needs. They’re proactive with me as well. I got rid of a car and forgot to call them, but they called and asked about it and removed it for me. Not to mention the money I’ve saved over the years. The Mt. Juliet TN office is top notch and on top of their game. Highly recommend them.”
Compensation $30,000.00 - $50,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none